High-end furniture encounters maintenance problems

More than 100,000 yuan of sofas, hundreds of thousands of beds, millions of mahogany furniture... Nowadays, with the improvement of people's living standards, high-end furniture has begun to be accepted by more and more consumers, and how to maintain These high-end furniture have become a big problem for consumers.

I bought high-end furniture but didn't know how to maintain it.

In recent years, high-end furniture represented by mahogany furniture has been popular. “Especially from Italy and the United States, the furniture is made of high-grade wood, which is mainly made by hand and has high quality guarantee.” Zhu Changling, chairman of the China Furniture Association, said that more and more consumers are choosing these high-end furniture. However, the best quality furniture, if not paid attention to maintenance, its service life and aesthetics are also susceptible.

A year ago, Ms. Xiao purchased an Italian vintage fabric sofa. At that time, she was very satisfied with the comfort and beauty of the sofa. But recently she found that as time went by, the sofa became more and more dirty, but did not know how to deal with it. Not long ago, Mr. Fan asked his friend why "a few hundred thousand sets of mahogany furniture suddenly cracked?" After the introduction of a professional, he was only able to open the door: "The mahogany furniture can not be touched with water, and more should not be wiped with a damp cloth." Mr. told reporters that in order to clean, the family will wipe with a wet towel every week, causing a lot of cracks in the furniture.

Many consumers said that due to the lack of relevant professional maintenance knowledge, they will respond in the traditional way of imagining, and these traditional methods often make high-end furniture innocent and "injured."

Warranty time limit problem fix discretionary charge

Consumers do not understand the facts, but the lack of management of the relevant links in the enterprise can not be ignored. Zhu Changling introduced that the furniture after-sales service period is usually one year, but many companies do not pay attention to the maintenance after one year. “The high-end furniture such as mahogany and red sandalwood has no paint layer and it is difficult to maintain.” Zheng Yuexia, head of Qingmutang Beijing District, revealed that the wood will expand and expand depending on the climate and storage environment. If it is rushed to maintain, it will easily damage the furniture. Most businesses are reluctant to promise the maintenance of mahogany furniture. Qingmutang has set up a workshop dedicated to after-sales. If the consumer is in use, the damage caused by human factors can be repaired in time, but it will be charged at the discretion. If the product itself has problems, it will be replaced.

Wang Ge, manager of the public relations department of the ultra-comfortable international home market, said that the high-end furniture in Europe and America is mostly customized by hand, the process is complicated, and the maintenance requires professional operation, which is costly. Therefore, most companies will provide one-year after-sales service in accordance with national standards. She said that consumers who purchase products with super comfort can not only enjoy one year of free after-sales service, but if they need minor repairs after one year, super comfort will also be repaired free of charge; if the damage is serious, or obvious damage can be seen. Traces are subject to a discretionary charge.

Maintenance service is waiting for market development

“The prospects for the high-end furniture maintenance market are very broad.” Zhang Renjiang, secretary-general of the National Federation of Industry and Commerce Redwood Furniture Professional Committee, said that high-end furniture companies need to improve their level of after-sales service. "If more and more enterprises can extend the maintenance period, it will inevitably attract more consumers to buy and promote the development of the industry." Zheng Yuexia said that this year, in order to cooperate with the actual home, the furniture and building materials will be repaired, returned, and replaced. The service is extended from one year to three years. Qingmutang also promises to extend the free after-sales service period to three years.

“Regular return visits and proactive maintenance of after-sales maintenance are the measures consumers expect and the necessary services that high-end products should provide.” Zhu Changling said. At the same time, he suggested that consumers can take the initiative to ask companies to provide timely furniture repair and maintenance services. In addition, high-end furniture usually needs to be maintained once a year or so, and the maintenance cycle may change depending on the material or the number of moves. (Beijing reference reporter Yang Jie) source reference news · Beijing reference)

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